To return faulty goods for a refund or replacement you must first call our Service Department on 01925 839599 to discuss your request. We will not accept the return of opened hardware or consumables such as toner cartridges and image drums.
We will only accept the return of non-faulty goods within 7 days of you receiving them, the goods must be in an original, unused and resalable condition, with the manufacturers packaging and boxes undamaged. If any goods are returned not in the above condition we will return the goods to yourselves and the cost of re-delivery charged to yourselves. We reserve the right to charge a 20% handling charge should the goods not be in a resalable condition. It is your responsibility to ensure the safe return of the goods to ourselves, once the goods have been received and their condition checked we will refund the cost of the goods using the details from the original transaction minus any original carriage costs.
We will only accept the return of faulty goods within 14 days of you receiving them. We reserve the right to refer you to the product’s manufacturer to confirm whether goods are faulty, and to arrange for repair or replacement of the product. Once an item has been confirmed as faulty by the manufacturer the return of the goods will be arranged. Items returned that are found to be fully working will be returned to yourselves and cost of re-delivery charged to yourselves. We reserve the right to charge a 20% handling fee should the goods be in full working order.
Sharples Group Limited, Tatton Court, Kingsland Grange, Warrington WA1 4RR
Tel: 0800 195 0955
Fax: 01925 839580
Registered in England and Wales
Registration No: 5257235
Vat No: 527623737