Our Service
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You want service and support available to you when you need it, from a supplier who understands your problems.
Sharples Group understands the frustration caused by downtime and productivity problems that can follow.
That’s why we work with you to develop a support model to match your budget and needs, which are then covered in your support contract. This means your service levels are guaranteed and measured.
Preventative Maintenance
Maintenance on Every Product We Supply
- We are fully committed to providing preventative maintenance on every photocopier or printer we provide.
- Through scheduled, pro-active service calls to clean, adjust and replace parts, Sharples Group aims to reduce the number of service visits because of machine faults.
- Our engineers are experts in their field and anticipate problems before they occur, saving you time and money.
Minimal Disruption to your Business
- Our proactive approach ensures that the equipment is operational for the optimum amount of time, which means minimum disruption to your business.
Fully Trained Engineers at your Service
- All equipment supplied by us has a service telephone number and email on it, so you know how to contact us quickly and easily.
- When you log a service call, we utilise our network of fully-trained engineers to resolve your fault.
99% of Calls Resolved on a ‘First Time Basis’
- Our average response time is two and a half hours.
- All of our service calls are dealt with within eight hours.
- Our specialist engineers carry a comprehensive stock of spare parts which means almost 99% of calls are resolved on a ‘first time basis’.