We recognise that service and support must be available when you need it, from a supplier who understands your problems.
Here at Sharples we understand the frustration caused by downtime and the productivity problems that can follow.
We can work with you to develop a support model to match your budget and needs. All agreed services are then covered in your support contract, through which service levels are guaranteed and measured.
Preventative Maintenance
Maintenance on Every Product We Supply
We are fully committed to providing preventative maintenance on every photocopier or printer we provide. Through scheduled, pro-active service calls to clean, adjust and replace parts, Sharples Group aims to reduce the number of service visits because of machine faults.
Our engineers are experts in their field and can anticipate potential problems before they occur which saves you both time and money.
Minimal Disruption to your Business
Our proactive approach ensures that the equipment is operational for the optimum amount of time and causes minimum disruption to your business. We also offer our Sensational Service guarantee.
Fully Trained Engineers at your Service
All equipment supplied by us has a service telephone number and website with it and this is all that is needed to request service or support from our team. When you log a service call we will utilise our network of fully-trained engineers in order to resolve your fault.
99% of Calls Resolved on a “First Time Basis”
Our average response time to service calls is two and a half hours and all of our service calls are dealt with in a maximum of eight hours. Our highly trained engineers have a comprehensive stock of spare parts which means almost 99% of calls are resolved on a ‘first time basis’.
To log a service call simply call us on 01925 839 599.
Since 2009 Sharples Group has delivered the exclusive “Sensational Service” money back guarantee programme, aimed at giving our customers complete peace of mind when partnering with the Sharples Group.
Why Choose Sharples?
Businesses spend considerable time and money sourcing the best available technology, this will hopefully deliver a reliable and efficient platform for their mission critical work. In short they become completely reliant on the recommendations of their provider.
So what happens if that provider lets you down or isn’t up to the job?
With the Sharples Sensational Service contract those fears are banished forever.
Our Sensational Service Money Back Guarantee
We place a great customer experience at the heart of everything we do. We know that when it comes to running your business, the last thing you need to worry about is your office equipment provider letting you down.
That’s why our customers are offered a choice of contract that will guarantee a service engineer on site in less than 2, 4 or 8 working hours from placing the call.
Our Sensational Service guarantee means that if we then fail to meet our timeframe, we will pay you a £1 for every minute we’re late.
We know we take our responsibility to you seriously, so we’ve put our money where our mouth is! Not only that, we’re the only company in the UK who is offering this level of service.
To find out more about our Sensational Service guarantee why not contact us today? Or to hear more about our levels of service, please see our testimonials.
